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Returns & Exchanges

RETURNS & EXCHANGES

If you're not happy, we're not happy!

==>> click here to submit a return request<<==

What is your return policy?

We are committed to making sure you are 100% satisfied with your order!

If you are not happy with your purchase, you may exchange or return it as long as you contact us and complete a return request within 30 calendar days of when you receive your item(s). After 30 days, we cannot issue any refunds, exchanges or replacements. 

**Please do not return any items to the address shown on your shipping labels.  We process our returns at a different facility and returning your order to the incorrect address will result in a delay in processing your return or exchange.

As long as the item(s) are unworn, in their original condition, there are no questions asked.

Exchange requests incur a $4.95 restocking and reshipping fee. Please double check your sizing before you purchase to prevent the need for an exchange.

Please Note:

* Personalized/custom items cannot be returned or exchanged. PLEASE double check your personalization and refer to our size chart. 

*Clearance items or gift cards are not refundable and cannot be returned. 

*Shipping costs (costs paid to ship your order to you) are NOT refundable (except for in the case of company error)*Items that cannot be returned:

  • Any item more than 30 calendar days after delivery
  • Any item that has been used, worn, or washed
  • Any item that was purchased on Clearance

How do I return my item?

Please submit a return request using this form. You will need your order number and the email you used when you placed your order.  Please do not send us the item(s) to be returned until you have contacted us via our return request page.

 

How long will it take for me to receive my refund?

A: Refunds are issued within 2 business days of our receiving your returned item. Refunds will be issued to the method you used to pay for your purchase originally. Depending on your bank, it may take a 1-3 days for the funds to show up in your account.

Please note that any original shipping costs cannot be refunded

 

The Urban Turbanista Size Chart

FIND YOUR SIZE

Use the charts below to determine your size, if you're on the borderline between two sizes, choose the larger size. 

How to find your perfect size match:

1. Choose a t-shirt from your wardrobe that you like to wear. 
2. Lay it flat and measure from armpit to armpit with a measuring tape. DOUBLE this measurement. This is your chest width.
3. Measure from neckline to hemline down the middle to get the length.
Now you know your preferred measurement! Simply compare your measurements with the appropriate size chart below.

 
TIP #1: Ladies, give your girls room to breathe! If you are blessed up top, choose the size that closest corresponds with your chest width.
TIP #2: Ladies fit is a tighter, curve-hugging cut. If you don't want a skin tight fit, go a size up for wiggle room. 
TIP #3: Unisex fit is a looser, relaxed and more forgiving cut. It is designed to fit men and women. You may opt to go a size down depending on the fit you want to achieve..

 

    UNISEX FIT Crew Neck Tee (RELAXED/LOOSER FIT) SIZING

    TIP: This is a looser, relaxed fit for women and men. It is also slightly longer than the Ladies Fit. Some customers opt to go a size down to achieve a slimmer fit.

     

     

    LADIES FIT Crew Neck Tee (TIGHTER/FORM-FITTING) SIZING

    TIP: This is a tighter, form-hugging fit. Some customers opt to go up in size.

     

     

    Ladies V-Neck

    TIP: This is a tighter, form-hugging fit. Some customers opt to go up in size.

     

     

     

    Round Neck Tunic

     

     

     

    Flowy Racerback Tank

     

     

    Relaxed Tank

     

     

     

    3/4 Sleeve Unisex Raglan

     

     

     

    Basic Fleece Sweatshirt or Hoodie (Unisex Fit)

     

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